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Need help with an answer? Here are some frequently asked questions from our customer base.

Before you call tech support, make sure that the software you’re trying to run is compatible with your operating system. Older software might not function on Windows 8, and an app created for Mac OS X definitely won’t run on your Windows PC. A 32-bit program might run on your 64-bit operating system, but it doesn’t work the other way around.

Not all file types work on Windows. For example, files that have the .app extension run exclusively on Mac OS X.

If an online game balks, you might be missing the required plug-ins—Java and Flash are the usual culprits. Most browsers will alert you to install these items if necessary.

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If you have ever encountered an attachment that you couldn’t open, it was probably because you didn’t have the software necessary to view the file.

If you don’t have Adobe Reader or another PDF-compatible program, you won’t be able to open that TPS report.

The usual suspect is the .pdf file, for which you can download a free PDF reader. If your problem involves a different file format, a quick search on the attachment’s file extension (the three letters after the period in the filename) should tell you what type of program you need. If the attachment lacks a file extension (which might happen if it was renamed), adding it back should set things right.

Category: Advice